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5 Jul 2021

Sara Assicurazioni is first Italian insurer to use AI to create car damage estimates

Sara Assicurazioni (Sara) is to become the first insurer in Italy to use AI to accelerate assessments and estimates of vehicle damage, thanks to a new partnership with Tractable.

Sara, the official insurer of the Automobile Club d’Italia (ACI), will now use AI from Tractable to assess the condition of a car after an accident, via a smartphone.

The AI assesses the extent of the damage and generates an estimate of the actions to be taken – including operations and repair, painting and finishing cost – in a few minutes, often without the need for manual intervention. Tractable’s AI has been trained using millions of auto accident photographs, and the algorithms learn from the experience gained by analyzing a wide variety of different examples.

The introduction of Tractable’s solutions in the Italian insurance market follows their use by over 20 of the world’s leading insurers, across 13 countries, including Spain, the US and UK.

Alberto Tosti, General Manager of Sara Assicurazioni, said: “This AI is a cutting-edge service that makes Sara Assicurazioni a pioneer in Italy of a new way of handling car claims, thanks to technology that helps optimise our procedures, for the benefit of our policyholders.

“We are very pleased with our partnership with Tractable. This innovation is part of the digital transformation path that we have strongly undertaken since 2017, always paying particular attention to the continuous improvement of the agent and customer experience.”

Adrien Cohen, Co-Founder and President of Tractable, said: “Our mission is to make a positive difference in people’s lives, through the power of AI. This partnership with Sara Insurance means our technology will now be live in Italy, making an immediate difference for Italian drivers and ensuring that Sara customers can recover as quickly as possible from accidents, with the help of Tractable.”


About Tractable:

Tractable develops artificial intelligence systems for accident and disaster recovery. Its AI solutions process over $2B a year in vehicle repairs and purchases, and have been deployed by over 20 of the global top 100 insurers across Europe, North America and Asia, helping millions of households recover from accidents faster.

About Sara Assicurazioni:

Sara Assicurazioni, the first European example of a joint venture between a consumer association – ACI – and an insurance company, was founded in 1946 with the aim of making a wide range of insurance services available to motorists. Sara Assicurazioni is currently the official company of the Automobile Club of Italy and is a reference point for Italian families and for all needs related to personal, asset and standard of living security. Its commercial organization is made up of a structure that includes about 500 agencies and 1,500 points of sale. In addition to Sara Assicurazioni, the Group also includes Sara Vita, a company specializing in the area of ​​savings, pensions and protection, with an offer also articulated in the area of ​​investments.

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