AI perspectives from Tractable.

Back to blog list: See all posts

1 May 2020

Touchless auto claims: the industry verdict

Are touchless auto claims a pipedream for the future? Or are they already here?

We asked the best of the US insurance industry for its verdict, and you can see the response in this webinar: “Claims Like Never Before – Agility, Leadership, and Collaboration for a Seamless Claims Experience.”

Featuring the CCOs of USAA, Liberty Mutual and Allstate, along with our own Head of Automotive James Spears, these claim innovation leaders tackled how carriers are using technology today to accelerate and digitize the claims process.

Below is a video recap of the session, along with three of the most important takeaways.


Key takeaways:

  1. Customers want claims to be virtual, digital and touchless – the current global situation has accelerated that demand and carriers are working fast to deliver.
  2. The technology to meet that consumer demand is available now. Tractable has deployed AI to 15 insurers in 12 countries and processed $1B in claims, helping carriers achieve their digital and touchless claims goals
  3. To properly evaluate an AI computer vision or touchless claims partner, use the framework of ‘Speed’, ‘Accuracy’ and ‘Service’. You should be able to have your own collision photos be processed with accurate answers in minutes, not hours

Get in touch to learn more, or to trial our AI solutions live, at:

Previous post: Tractable donates $50K to the Collision Industry Foundation (CIF) and Ben to support those impacted by Covid-19

Back to blog list: See all posts

Next post: Tokio Marine to use Tractable’s AI to analyse auto damage across Japan

Get updates