Privacy Policy

Introduction

This policy describes what data we collect about you when you use our web site and how this data is stored and used.

This policy may be updated from time to time so you should check back here if you haven’t reviewed it for a while.

Who are we?

You can find out more about Tractable in the team and contact pages of the site. Tractable is in charge of the data that is collected by this website. To put that in GDPR-speak, Tractable is the “Data Controller” for the data described below.

What data is collected?

We collect certain information or data about you when you use the tractable.ai website.

This includes:

  • questions, queries, feedback or any other information you email us (including your email address)
  • your IP address, and details of which version of web browser you used
  • information on how you use the site, using cookies and page tagging techniques to help us improve the website

We use this data to:

  • improve the site by monitoring how you use it
  • respond to any feedback you send us, if you’ve asked us to

We do this to help us make the site better and serve our customers and potential customers better. To put this in GDPR-speak again, we collect this data to pursue Tractable’s “legitimate interest” in finding new customers and ultimately selling our services.

We can’t personally identify you using your data unless you email us.

Contact forms

Our website puts small files (known as ‘cookies’) onto your computer to collect information about how you browse the site.

Cookies are used to:

  • measure how you use the website so it can be updated and improved based on your needs
  • remember the notifications you’ve seen so that we don’t show them to you again
  • these cookies aren’t used to identify you personally.

You’ll normally see a message on the site before we store a cookie on your computer.

You can find out more about how to manage cookies here: aboutcookies.org

Google Analytics

We use Google Analytics to monitor visitors to this site. This uses cookies to track your usage, but will not store, save or collect personal information. You can read Google’s privacy policy relating to how Google uses this data by following this link: google.com/policies/privacy/partners

Google Analytics stores information about:

  • the pages you visit on this web site
  • how long you spend on each page
  • how you got to the site
  • what you click on while you’re visiting the site
  • We don’t collect or store your personal information (eg your name or address) so this information can’t be used to identify who you are.

We don’t allow Google to use or share our analytics data. And we don’t pass the data we collect onto any third parties.

Google Analytics sets the following cookies:

  • _ga This helps us count how many people visit tractable.ai by tracking if you’ve visited before (expires after 2 years)
  • _gat Used to manage the rate at which page view requests are made (expires after 10 minutes)

Data in Google Analytics will be stored for 36 months.

Where is your data stored?

The data collected by Google Analytics might be stored in the EU, or the USA. Where data is stored in the USA this is covered by the EU-US privacy shield agreement as described here: support.google.com/analytics/answer/7105316?hl=en

All data apart from Google Analytics is stored on our secure servers in the Amazon Web Services data centre in Dublin.

It may also be stored outside of Europe, where it could be viewed by our staff or suppliers.

By browsing the tractable.ai website you agree to us using your data in this way.

How do we keep your data secure?

Transmitting information over the internet is generally not completely secure, and we can’t guarantee that your browsing activity won’t be intercepted and/or monitored by other parties before it reaches our servers.

Any data you transmit is at your own risk.

We have procedures and security features in place to try and keep your data secure once we receive it.

Disclosing your information

We may pass on your personal information if we have a legal obligation to do so. This includes exchanging information with law enforcement bodies for legal reasons.

We won’t share your information with any other organisations for marketing, market research or commercial purposes, and we don’t pass on your details to other websites.

Links between websites

The tractable.ai site – and any associated sub domains, such as tractable.ai – may, from time to time, contain links to other websites.

This privacy policy only applies to this website, and doesn’t cover other websites that we link to. You should take care to check the address bar in your browser to check if you have followed a link onto a different site. If you go to another website from this one, read the privacy policy on that website to find out what that site does with your information.

Following a link to this site from another

If you come to this website from another website, we may receive personal information about you from the other website. You should read the privacy policy of the website you came from to find out more about this.

What rights does GDPR give me?

If you are and EU national then the GDPR gives you certain rights in relation to the data we hold about you. Full details of your rights are available in the text of the GDPR (see europa.eu/!du98Pj), but here is a quick summary:

  • Rectification: If any of the data we hold about you is incorrect then you can ask us to correct it.
  • Access: You have the right to view the data we hold about you and to receive copies of this data in digital format.
  • Erasure: You can request that we erase all the data we hold about you.
  • Restriction of processing: In some cases you can ask us to retain your data but not do anything with it.

Please note however that, as stated above, we can’t personally identify you using the data we collect so you will need to provide details of the IP address you were using and proof that it was you using this IP address at the time.

How do I exercise my GDPR rights?

If you want to exercise any of your rights in relation to data Tractable holds about you then please email: datacontroller@tractable.ai or write to the Data Controller at the address given on the contact page of our website.

For most requests we will need to verify your identity so that we don’t give out information to the wrong person, so please provide a contact phone number where we can contact you, or sufficient details to enable us to validate your request.

What if I have a complaint?

If you are concerned about how we manage your data, or how we have handled a request to exercise your rights, then please get in touch with us to discuss it. To do this, please send an email detailing your concerns to datacontroller@tractable.ai.

If you are not satisfied with the response you can take your concern to the Information Commissioner’s Office. For details of how to do this please refer to the ICO web site: ico.org.uk.

Copyright

This policy is based on the UK government website privacy policy which is kindly made available under the Open Government Licence v3.0