Delivering outstanding customer services through touchless claims
Watch how Admiral Seguros transformed its claims process
A true innovator: creating better customer experiences with AI
Headquartered in Spain, Admiral Seguros plays a significant role in the success of the Admiral Group’s international operations. Since it opened in 2006, Admiral Seguros has steadily grown its auto insurance business to serve over 260,000 clients across its three brands. Much of Admiral Seguros’s strength and success comes from the founder’s belief that “if people like what they do, they do it better.” It’s this philosophy that inspires the business to be a true innovator – embracing technology that can transform its processes to create easy, enjoyable experiences that both their people and customers love to use.
“We believe digitalisation and artificial intelligence will be an essential part of the transformation of claims management in the future.” Jose Maria, Claims and AF Director, Admiral Seguros
Easier and better for customers
In 2021, Admiral Seguros processed 12,000 touchless claims using Tractable AI. It enabled 90% of claim estimates to be processed without human appraisers, with 98% of claims completed in less than 15 minutes. Because the entire claims process is automated – from allowing the customer to photo-capture damage, to estimating damage, to making an offer – it’s an easier and smoother experience. Uptake by customers has been very positive. 70-75% of customers who are sent the link to the AI-powered web app will complete the entire claim process, which often takes no more than two minutes to complete. For Admiral Seguros, realising touchless claims enables the company to devote its energies to keeping its customers front and center of their vision, while making processes faster, simpler and more efficient.