Manual processing is hard work and time consuming
Before Admiral Seguros used a digitized solution, auto insurance claims handling was a manual process. It required appraisers to review customer images of vehicle damage sent by email or through other channels in order to make estimations.
With a high volume of customer claims for the appraisal teams to handle each day, it was a laborious, time-consuming and inexact process which didn’t serve the business or its customers effectively.
To improve its customer experience, Admiral Seguros envisioned touchless claims – a fully-digitized, automated claims management process that would be as easy as using an ATM, or making an online purchase.
“We believe digitalisation and artificial intelligence will be an essential part of the transformation of claims management in the future.”
Jose Maria, Claims and AF Director, Admiral Seguros
A consistently simpler and smoother experience with STP
Admiral Seguros wanted to give their customers convenient, fast, and satisfying interactions with their insurance products – a touchless claims experience.
This was achieved by integrating Tractable’s visual AI solution to enable Straight-Through Processing (STP) – a fully-automated claims process done purely through AI-powered digital transfers, from beginning to end.
At First Notice of Loss (FNOL) – when vehicle damage is reported – customers are invited by Admiral Seguros’s processing team to capture the damage on their smartphone camera using an app link.
Based on the images the customer takes of the car, Tractable’s AI will assess the damage and automatically build an accurate estimate ready for review. It allows customers to complete an estimate in a few minutes.
By dramatically shortening the claim cycle, and making sure every customer receives a fast, efficient and consistent level of service, Admiral Seguros are able to achieve real-time customer satisfaction.
