Tractable Partners with Saputo Capital Collision

• Saputo Capital Collision will use Tractable’s AI solution to improve the efficiency and experience of the vehicle repair process

• This application will be primarily used on insurance policyholders, in a joint venture between Saputo Capital Collision and a top Canadian carrier
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Saputo Capital Collision, a Canadian based MSO with four locations across Ontario, is partnering with Tractable to use its artificial intelligence (AI) solutions for vehicle repair. Specifically, Saputo is looking to use Tractable at its carrier-branded collision center at the start of the vehicle intake process for repairable vehicles.

Joe Saputo of Saputo Capital Collision has just recently opened his CARSTAR-powered Oakville East/Mississauga South location, primarily aimed at repairing policyholder vehicles with virtually zero delay in approval from the carrier. This joint venture between Saputo and a top Canadian carrier is one of the first partnerships of its kind and is aimed at creating the best possible experience for insureds in a time of uncertainty. Saputo is looking to use Tractable to improve upon that shared goal even further.

To help create a superior customer experience, Saputo’s Collision Center is sending a Tractable link to customers at initial contact before even stepping foot inside of the shop. Saputo’s is then able to use Tractable’s AI to see what panels on the vehicle need to be replaced and begin the parts ordering process, instructing the customer to drop their car off only after all critical repair parts have arrived. By bringing vehicles in only after the parts have arrived at the shop, Saputo's is hoping to reduce effort on the customer and improve the key-to-key time, ultimately returning the car to the insured quicker with high quality.

Joe Saputo, CEO of Saputo Capital Collision said, “We couldn’t be more excited to bring Tractable into our workflow and improve the overall experience of the carrier policyholders. We are doing something in the industry that no one has ever done before and are on our way to creating the best customer experience possible.”

Natasha Woods, VP of Saputo Capital Collision Group said, “The goal is to be proactive, rather than reactive. Tractable will allow us to streamline the gap between the first notice of loss and the repair, improving KPI’s such as touch time and cycle time.”

Alex Dalyac, co-founder and CEO of Tractable said, “Saputo Capital Collision already has an industry leading reputation. We couldn’t be more excited to partner with them to deliver policyholders an extraordinary experience and continue to innovate in the industry.”